Cross Creek Gems and Minerals LLC Terms & Conditions
Welcome to the Cross Creek Gems and Minerals LLC website. In these terms and conditions, "we," "us," and "our" refer to Cross Creek Gems and Minerals LLC. Your access to and use of all information on this website, including the purchase of our products, is governed by the following terms and conditions.
We reserve the right to amend these terms at any time. Your continued use of the website following any amendments signifies your agreement to be bound by the updated terms. We recommend reviewing these terms each time you visit our website.
Shipping
- Orders are processed from Monday to Friday, with packing and dispatch occurring the following day, excluding weekends and public holidays.
- Shipping costs are calculated at checkout based on the selected shipping service.
- Import duty charges for precious stones vary by country. Buyers are responsible for any applicable duties and fees incurred when importing.
Our Website Services
- Our services are intended for adults aged 18 and over. By making a purchase, you confirm that you are at least 18 years old.
- All prices are listed in United States Dollars (USD) and include GST, which will be removed for international orders.
- We strive to keep our pricing current and reserve the right to amend prices at any time. If you place an order, we will fulfill it at the price listed at the time of your order.
Product Descriptions
- We aim to provide accurate product descriptions but do not guarantee their accuracy. We reserve the right to correct any inaccuracies as they arise.
- Images are for illustrative purposes only; we do not guarantee that any image will accurately depict the product's true color or full design.
- Color variations may occur due to lighting conditions, camera exposure, and computer screen settings. Unless stated otherwise, each gem photo is of the actual item you will receive.
Product Orders
- While we strive to maintain up-to-date product availability, we cannot guarantee that all advertised products will be in stock.
- Prices are in United States Dollars (USD).
- Packaging and postage are additional charges calculated at the time of purchase.
- When ordering, you must provide your name, delivery address, email, phone number, and payment details. We take care to protect your information, but you accept that we are not liable for any misuse due to transmission errors or malware.
- We will confirm or reject your order within five days. If you do not receive a response in that time, your offer is considered rejected. We are not obligated to provide reasons for rejection, but it may be due to a lack of stock.
- Orders cannot be canceled after submission, but you may request a return after delivery.
- Title to the goods transfers to you upon receipt of payment. Risk of loss or damage transfers to you upon dispatch.
Product Returns
- Buyers have 30 days to examine goods upon receiving them. If dissatisfied, please email us at hello@crosscreekgems.com. Returns must be postmarked within this 30-day period.
- Returned goods must be in original condition, with original packaging and any included gifts. Damaged items will be returned to the sender at their expense. Return shipping for exchanges is the buyer's responsibility.
- Buyers are responsible for any duties or fees associated with returning items.
- We will reimburse you for any faulty or damaged items. To return a defective product, please use our designated “Returns Policy” page for specific return requirements.
- Undamaged products may be exchanged or credited if returned unused, in original packaging, and with proof of purchase within 21 days.
Out of Stock
- We update product availability frequently, but if another customer purchases the same item simultaneously, we will notify you within one business day and issue a refund immediately. If the item can be reordered, we will provide a new delivery timeframe and offer you the choice to wait or receive a refund.
Site Access
- You are granted a limited license to access and use our website for personal use. You may download a copy of the information for personal use only, provided you do not remove any copyright or proprietary notices.
- Unauthorized copying, reproduction, distribution, or display of any content is prohibited without our prior written permission.
- This license does not permit the use of data mining tools, robots, or similar technologies, nor does it allow you to metatag or mirror our site without prior permission.
Hyperlinks
- Our website may contain links to third-party sites for your convenience. We are not responsible for the content or privacy practices of these sites. Links do not imply our endorsement or sponsorship of those sites.
- Linking to our website is permitted, but we reserve the right to request the cessation of any linking.
Intellectual Property Rights
- All content on this website, including graphics, images, layouts, and text, is owned by us or licensed for our use.
- All trademarks, whether marked with TM or ®, are either owned by us or licensed. Accessing our website does not grant you permission to use these marks without our prior written consent.
- Any comments or suggestions you provide become our property, and we are entitled to use them for any purpose without compensation to you.
Disclaimers
- We guarantee that all items are natural precious stones and will disclose any enhancements.
- We sell only natural gemstones and do not deal in synthetic or lab-created gems.
- While we strive for accuracy, we do not warrant the information on our website and are not liable for any damages arising from its use.
Limitation of Liability
- To the fullest extent permitted by law, our liability for any breach of implied warranty is limited to the supply of the goods or services again or the payment of the costs to do so.
- We accept no liability for any loss arising from the products we supply, including consequential loss.
Indemnity
- By using our website, you agree to indemnify and hold us harmless from all claims, damages, costs, and expenses, including legal fees, arising from your use of the site.
Force Majeure
- If a Force Majeure event causing delay persists for more than thirty days, we may terminate this Agreement with at least seven days' notice. “Force Majeure” includes any act, circumstance, or omission beyond our control.
Jurisdiction
- These terms are governed by the laws of Colorado, United States of America. Any claims arising from these terms will be addressed in Colorado courts, and you agree to submit to their jurisdiction.
- If any provision is found to be invalid, it will be limited or removed, and the remaining provisions will remain in effect.
Privacy
- We take care of any information you provide while using our website, but we cannot guarantee its security. Transmitting information is at your own risk, though we take reasonable measures to protect it.
- Our compliance with privacy legislation is detailed in our separate Privacy Policy, accessible from our homepage.